Autotrader Reviews

Excellent service from making the enquiry to driving off the forecourt ! I would definitely recommend them .

Great service and really helpful staff. Would highly recommend

From start to finish, my experience with P W Millar was excellent. No pushy sales, professional service and kept me informed of the process all the way through the purchase of my new vehicle. Can highly recommend them and will definitely be returning in the future.

Had my eye on one of their vehicles, only to notice they have INCREASED their price??? After asking why, I was informed that used prices have increased. Seeing that this vehicle has not been sold for 5 months suggests this is untrue. There are plenty of used cars on the market, so I will be buying my next vehicle elsewhere.

nad was the salsman who dealt with me, i was very impressed with him i would recommend them as a first call when you are thinking of changing your car

I travelled over 3 hrs to get the car and I wasn't disappointed. The car was as described and the pickup went smoothly

Initial contact with the dealership was good and the people I spoke to on the phone were helpful. We paid a holding deposit and travelled to view the car about a week later. Again, the initial welcome was good from Ryan, and he didn't put any pressure on us which is always nice in a motor dealership. We inspected the car and noticed a few dinks and dents which were to be expected given it was a second hand car. We took it for a drive, again all seemed ok other than a few minor things like some trim missing inside, no parcel shelf and the service light having not been reset since PW Millar did a service. On returning to the dealer, I queried a few points in relation to cosmetics, cleanliness and the service light. I accepted that the parcel shelf wasn't there and would not be replaced, but we agreed on a deal and that the external marks/dents would be addressed (as best as possible), that the car would be fully valeted once more and the service light would be reset prior to handover. Whilst We returned to collect the car about 2 weeks later. We had already paid in full prior to collection as requested by the dealer. We completed the handover paperwork which took all of 5 minutes and that was that, I was handed the keys and told where the car was. No effort was made to take me to the car, show me the car, or run through anything else which I felt was very poor. It felt as though as they already had payment we already didn't matter to them as a customer and they had done their job. On initial inspection of the vehicle, I immediately noted that a number of the small dents/marks discussed at purchase had clearly not even been looked at. Having spent a number of years in the trade myself, I have a good understanding of what dent men can do to remove small dinks etc, and these simply hadn't been touched! Whilst I appreciate we were buying a used vehicle and therefore cosmetic marks are to be expected, it was disappointing to have agreed this will be looked at as part of the deal only for it not to be. I checked the inside of the car, and to say the valet was poor would be an understatement. The outside was fine, but the inside was grubby, smeary and under seats/cup holders especially were simply filthy. Once I started the car up, I noticed the full tank was as good as empty. I was not expecting to collect the car with a full tank of fuel (although when spending £22k maybe it could be argued that a tank of fuel would be justified), but I was not expecting to collect it with not only the fuel light on but the needle so low it was almost beyond the bottom line! What makes this even worse, is PW Millar have a petrol station on site, which according to the sales person they own and so to put some fuel in wouldn't even cost them much at all, even just £10 would have made all the difference to the handover experience. I didn't bother to go in and raise my issues at this point, because as I mentioned before I felt that given PW Millar already had full payment from us, they didn't care for us as customers anymore, and we had a fair drive home so I just wanted to crack on. On heading home, it was raining and very dark. This highlighted an issue with the windscreen (or so I thought) as it was extremely smeary and almost unsafe at times. We had to stop at the service's so I could check/wipe the windscreen. It was at this point I also noted that there was no book pack/manual in the car. Whilst on the motorway I further noted a heavy wheel wobble at 65/70 MPH which wasn't ideal either. Following all the above, I emailed the salesman to highlight my dissatisfaction and his response was somewhat dismissive and I felt a distinct attempt to just fob me off. I was told their "policy" is to not put fuel in all cars, but (as I highlighted in my response) if they are not putting cars that are effectively running on fumes....then what are they putting it in! I was told there was no book pack, but if I wanted one they would post one (which they did). They also offered for me to pop in for the service light to be reset.....knowing full well we live 90 minutes away and so popping in isn't exactly viable for us. The windscreen issue continued and on further inspection the windscreen wipers (front and rear) were all in a sorry state of repair and so I purchased some new ones to resolve quickly. What is frustrating is that I would have expected PW Millar to notice this when they serviced and carry out a health check on the car. The fact that this and the wheel balance clearly wasn't has left me questioning what sort of service they did, and even if they actually did one at all. Overall our experience has not been great at all from PW Millar, from poor prep, to lack of customer care. Despite having "Ford" above the door (which I know is for the service centre), they are not delivering a main dealer experience and are more in line with a car supermarket who churn cars and customers without a care in the world. Sadly we would not recommend them to our friends or family as a result.

Very good

Friendly honest sales manager and no pressure sales experience

Very friendly and accommodating sorted out a few chips on the paintwork as promised before purchase.very easy process to complete the purchase and part exchange of my vehicle.

I travelled over 3 hrs to get the car and I wasn't disappointed. The car was as described and the pickup went smoothly

Initial contact with the dealership was good and the people I spoke to on the phone were helpful. We paid a holding deposit and travelled to view the car about a week later. Again, the initial welcome was good from Ryan, and he didn't put any pressure on us which is always nice in a motor dealership. We inspected the car and noticed a few dinks and dents which were to be expected given it was a second hand car. We took it for a drive, again all seemed ok other than a few minor things like some trim missing inside, no parcel shelf and the service light having not been reset since PW Millar did a service. On returning to the dealer, I queried a few points in relation to cosmetics, cleanliness and the service light. I accepted that the parcel shelf wasn't there and would not be replaced, but we agreed on a deal and that the external marks/dents would be addressed (as best as possible), that the car would be fully valeted once more and the service light would be reset prior to handover. Whilst We returned to collect the car about 2 weeks later. We had already paid in full prior to collection as requested by the dealer. We completed the handover paperwork which took all of 5 minutes and that was that, I was handed the keys and told where the car was. No effort was made to take me to the car, show me the car, or run through anything else which I felt was very poor. It felt as though as they already had payment we already didn't matter to them as a customer and they had done their job. On initial inspection of the vehicle, I immediately noted that a number of the small dents/marks discussed at purchase had clearly not even been looked at. Having spent a number of years in the trade myself, I have a good understanding of what dent men can do to remove small dinks etc, and these simply hadn't been touched! Whilst I appreciate we were buying a used vehicle and therefore cosmetic marks are to be expected, it was disappointing to have agreed this will be looked at as part of the deal only for it not to be. I checked the inside of the car, and to say the valet was poor would be an understatement. The outside was fine, but the inside was grubby, smeary and under seats/cup holders especially were simply filthy. Once I started the car up, I noticed the full tank was as good as empty. I was not expecting to collect the car with a full tank of fuel (although when spending £22k maybe it could be argued that a tank of fuel would be justified), but I was not expecting to collect it with not only the fuel light on but the needle so low it was almost beyond the bottom line! What makes this even worse, is PW Millar have a petrol station on site, which according to the sales person they own and so to put some fuel in wouldn't even cost them much at all, even just £10 would have made all the difference to the handover experience. I didn't bother to go in and raise my issues at this point, because as I mentioned before I felt that given PW Millar already had full payment from us, they didn't care for us as customers anymore, and we had a fair drive home so I just wanted to crack on. On heading home, it was raining and very dark. This highlighted an issue with the windscreen (or so I thought) as it was extremely smeary and almost unsafe at times. We had to stop at the service's so I could check/wipe the windscreen. It was at this point I also noted that there was no book pack/manual in the car. Whilst on the motorway I further noted a heavy wheel wobble at 65/70 MPH which wasn't ideal either. Following all the above, I emailed the salesman to highlight my dissatisfaction and his response was somewhat dismissive and I felt a distinct attempt to just fob me off. I was told their "policy" is to not put fuel in all cars, but (as I highlighted in my response) if they are not putting cars that are effectively running on fumes....then what are they putting it in! I was told there was no book pack, but if I wanted one they would post one (which they did). They also offered for me to pop in for the service light to be reset.....knowing full well we live 90 minutes away and so popping in isn't exactly viable for us. The windscreen issue continued and on further inspection the windscreen wipers (front and rear) were all in a sorry state of repair and so I purchased some new ones to resolve quickly. What is frustrating is that I would have expected PW Millar to notice this when they serviced and carry out a health check on the car. The fact that this and the wheel balance clearly wasn't has left me questioning what sort of service they did, and even if they actually did one at all. Overall our experience has not been great at all from PW Millar, from poor prep, to lack of customer care. Despite having "Ford" above the door (which I know is for the service centre), they are not delivering a main dealer experience and are more in line with a car supermarket who churn cars and customers without a care in the world. Sadly we would not recommend them to our friends or family as a result.

Very good

Friendly honest sales manager and no pressure sales experience

Very friendly and accommodating sorted out a few chips on the paintwork as promised before purchase.very easy process to complete the purchase and part exchange of my vehicle.

Salesman Nad very helpful and informative.

Had a great buying experience. Rhys is the man

Excellent dealer and not pushy

Excellent

The representatives stayed in the background and didn't push at all. Allowed me to look over the car at my own convenience and completed paperwork efficiently. Very friendly and approachable and provided background information on the car. A very relaxed atmosphere and as I said 'not pushy'.

Salesman Nad very helpful and informative.

Had a great buying experience. Rhys is the man

Excellent dealer and not pushy

Excellent

The representatives stayed in the background and didn't push at all. Allowed me to look over the car at my own convenience and completed paperwork efficiently. Very friendly and approachable and provided background information on the car. A very relaxed atmosphere and as I said 'not pushy'.

Friendly, helpful and genuine. A very straightforward process from start to finish and a great car. Thanks

From start to finish a s a new customer we were treated very well Any concerns answered and very helpful, no misdricption honest easy company to deal with ,will be going back for future business

PW Millar was brilliant from start to finish! They are extremely professional, friendly and willing to help - providing options but without being at all pushy. The transfer of vehicles was done with ease and they notified the DVLA of the transfer, and sorted the road tax, while �? was there. Serviced and spotless, the vehicle was ready to collect on time and, after completing the business side of things and getting a chance to ask some final questions about the car, itself, it was a sincere handshake - and I was ready to go. Honestly, I can't fault them. I would recommend them to anyone!

They were honest polite and could have not been more helpful. No doubt I will use and recommend in the future. I wish I had found them years ago.

Excellent car, just what I was looking for. Very good, friendly and efficient service and would certainly recommend them.

Very relaxed yet helpful and efficient. My new car was prepared beautifully and ready on arrival.

Great service..arrived and was given the key to look at the car on my own ..no pressure sales

Good clear friendly information and no hard sell during the process

Friendly, knowledgeable staff. Open and honest with part-exchange. Good communication throughout the buying process.

Sales team were great, communication was excellent throughout the discussions and process.

Excellent, honest garage. Car is lovely, bought it �??�

Absolutely friendly and professional team high recommending.

Good staff

They were very good and understanding

Brilliant service by Derek. Not pushy at all. Good experience from looking at the car to collecting it

Ryan was very helpful and obliging without being "pushy". I was always dealt with in a friendly, knowledgeable and professional manner. My first time in dealing with this firm, even though I live in the same area. Would recommend.

Very professional experience, would definitely recommend

I bought a Ford Focus from P W Millar. Ryan the salesman was extremely helpful, he kept me informed by email so I was aware of exactly what was happening. All documents were available when I called to collect the car. It had been cleaned and serviced and all paperwork had been completed.

Great service delivery. Got my car in beyond perfect condition.

Great customer service, made the process of buying car really easy.

Fantastic customer service, never been so easy to buy a car.

The two salesmen I dealt with were very helpful and there was a good degree of knowledge of the car & its history. I am very pleased with the car, but there were one or two small niggles, as with every car you buy. Overall great !

Fantastic service not pushing at all very layed back and helpful Nad dealt with us he was amazing and the car was spot on when we picked it up and a full tank of fuel . Thankyou to Nad and all

Excellent service, customer care and communication. Every step was made very simple by Nad and his team including Keith and Ryan. Felt reassured that I'd chosen the right place for the right car. Would definitely recommend P W Millar if you're considering investing in a quality new car.

Very smooth transaction, Ryan was very helpful.

Car was in good condition with a new MOT and a comprehensive pdii.

Good communication and easy to deal with when picking up. Everything as described and super friendly. No hard sell.

They are very nice and decent people

Effortless Transaction. Staff were Perfect.

P W Millar are an excellent company, very good personal service

Exelllent service,a good selection of vehicles,sensible prices and a professional staff. All of which made our visit worth it.

Sale handled very well by Derek from initial enquiry to collection. Would definitely deal again. It's all about the staff!

Very smooth pleasant experience from start to finish. A great service on arrival pleasant helpful salesman and a great choice of cars available.

This is an established local family business where customer service is taken seriously. This is the third car that I have bought from them and I have received the same high standard of sales and after sales service. Prices of pre-used vehicles are very competitive and the quality is high. I would not hesitate to recommend them to others.

Super �??? Thanks

Excellent communication throughout. Timescale was kept and car prepared even earlier. Cannot fault the whole experience

Nice and easy, great service, not pushy at all,would recommend to anyone, thank you

Nad was a great help very knowledgeable and reassuring

Easy transaction on buying newer car.

Excellent service, made purchasing my new car simple from start to finish. Highly recommended.

Customer Service is one of the best I come across. Nad and Keith were both very helpful and professional. I got a car for my son at a good price. Happy son, happy momma and happy life. Thank you P W Millar!!!

Excellent service and professional. With always keeping you in the information loop.

Great service, good communication and smooth transaction. Fantastic selection of vehicles.

Very helpful and informative. Good Quality car. Disappointed that they didn't give the full value of my car for part exchange. We had a better quote elsewhere, £500 more. But we liked the car we were buying so much, it fit our criteria almost perfectly, that we accepted the deal.

Very friendly and polite would certainly recommend and use them again

Easy transaction. I travelled 4 hours to Barry, but only took 30 mins to leave with my car.

The service was excellent. Really nice people. The car seems great so far.

Worth giving these guys a try. Great value car and great service. I'd definitely go back to them again.

Thankyou Nadeem for your excellent customer service. Really pleased with the Renault capture that I purchased. Very professional garage would highly recommend.

Good service and good range of cars.

Friendly and helpful.

The staff were extremely helpful and knowledgeable.

A good price and great service.

Brilliant service. Helped getting right car. And allowed time to sort everything thing out. All done in a week

Great service

Recently bought a Transit Custom, found it to be competitively priced. The van had not been in for long so needed a PDI and Valet before handover. I was kept updated by Keith at all times

Fab service, bought a 2nd hand Kuga, everything explained in detail, fast efficient service from Derek. Easy going, friendly and knowledgeable. Car was fully serviced, new mot and valeted too. What more could you want. Great price payed for the car too.

Efficient and good value

Gave honest assessment of the car's condition. Kept me updated on progress of repairs. Detailed service and MOT completed early. Friendly team.

Right from the start we was left to look around and when we seen a car we liked we was left alone ti take the car for a test drive with no pressure Keith and Ryan where a pressure to deal with from start to finish I couldn't ask for a better experience in buying a car

Great service and support throughout my buying journey . Nadeem was looking after me and made the whole thing easy from start to finish. Help and advice when needed . Very pleased and I love my new car �???

Pleasant and friendly service. Kept us informed at all times. Easy to deal with and made the buying of the car a pleasure.

This Ford dealership is very professional and highly recommended for those looking for peace of mind and / or not experienced in purchasing cars. Car did come stripped down but even after buying things like wheel nut, keys and mats, it was still cheaper even than the car flipper across the road. The only thing is that it's a bit old school in the sense they don't take cards (you have to plan bank transfers), delivery is too expensive etc. - you will need to go to Cardiff to get the car. Overall highly recommended.

Fair prices, good service, well knowledgeable sales rep

Very professional and easy to deal with. Spot on really

Staff were very friendly and welcoming, fair and honest. We were able to view the vehicle at our own pace will no pressure. Great experience.

Fantastic service from Elliston and Ryan! They were both very helpful and provided all the info I needed to make my decision on my new vehicle. The whole process was really easy and communication from the team was great!

First class service, nothing was too much trouble.

Service was excellent from the start. They held a car for us for a couple of hours for us to test drive as we were coming from Salisbury. . No down payment was requested,. Held it in good faith. That's hard to come by these days. Thanks Ryan.

Excellent, no pressure service

Easy to deal with and supplying a good quality car. Special mention to Nad who looked after the sale throughout

Great car and price 3rd car purchased car very well presented excellent sales team

Purchasing a vehicle from PW Millar was straight forward and easy. Once I found a car that I wanted to purchase, communication was clear and easy. I was kept updated by Nad throughout the process and my vehicle was in excellent condition when I collected it. All my questions were answered and no question was a silly one. Would purchase from here again and will recommend to others

Good information about car and rating of purchase price, easy to target amount of make and model in your search area

Very professional with good product knowledge. Nice people doing a difficult job. The car was presented to a high standard. I have no complaints whatsoever.