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Excellent service from PW Millar, customer care and communication was brilliant. Every step was made very simple by Nad and his team including Keith and Ryan and really appreciated everything that
was done to ensure a smooth process of buying my car. I felt reassured that Id chosen the right place for the right car. Would definitely recommend P W Millar if youre considering investing in a
quality new car and want a great experience.
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Excellent service, professional, helpful and friendly.Nadeem was outstanding and it was such a pleasure to deal with someone who clearly loves his job and does it so very well.On a sunny day, PW
Millar's showroom and complex was a delight, overlooking a beautiful countyside vista, making our visit a very upbeat experience.I cannot reccommend this company highly enough.Mark Bond
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Weve bought all our cars from P W Millar for the last 4 years and will continue to do so going forwards. Their sales prices are very competitive, their service department excellent, and all of
their staff are helpful and pleasant.When you find a dealer you trust theres a lot to be said for sticking with them.
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Derek was brilliant in helping me purchase my car. Having found the car on auto trader, I was nervous about making a decision about a car I couldn't see in person straight away. But Derek provided
me with all the details, answered all my questions, provided pictures/videos to ensure I had received everything I'd need to help give me a thorough overview before travelling. The car was prepped
with all the checks and services.On the day of travelling to PW Millar, the car was ready and was exactly as described. I was able to take the car for a test drive and Derek helped go through all
the paperwork. The process was smooth and stress-free. I'm really happg with the service I'd received and the car's perfect! Thank you again Derek and the friendly staff and pups we met at PW
Millar!
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We had excellent service and communication when buying a Ford Focus from P W Pillar. Ryan the salesman was very professional and kept us informed by email so we knew exactly what was happening and
when the car would be ready for collection. The car had been serviced and was in a lovely clean condition, all the paperwork had been completed by Ryan so we had no concerns or worries. I would
have no hesitation in recommending P W Millar if you are considering buying a used car
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Excellent customer service from Keith at PW Millar, he was extremely helpful with the process of purchasing our vehicle. Overall we were happy with the price and part-ex offer including the 3 year
warranty. A very smooth process we would recommend PW Millar
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5-Star Review for PW MILLARI recently had the absolute pleasure of purchasing a car from PW MILLAR, and I cannot express enough how wonderful my experience wasthanks to Keith and Ryan! From the
moment I walked through the door, I was welcomed with warmth and enthusiasm that instantly made me feel valued as a customer.Ryan was fantastic throughout the entire process. He took the time to
understand my needs and preferences, providing invaluable insights and he went above and beyond to answer all my questions patiently, ensuring that I felt completely informed before making my
decision.Keiths communication skills were equally exceptional. He kept me updated at every stage, from financing options to paperwork, so there were no surprises along the way. I truly appreciated
his transparency and willingness to assist; it made the buying process feel seamless and stress-free.What really set Keith and Ryan apart for me was their genuine commitment to customer
satisfaction. They were never pushy and prioritised finding the right fit for me over simply making a sale. It was clear that they both cared about building a long-term relationship rather than
just completing a transaction.In addition to their outstanding customer service, the dealership itself had a welcoming atmosphere, which made my visits even more enjoyable. I left not only with a
fantastic car but also with a wonderful experience that I will cherish.If youre in the market for a vehicle, I wholeheartedly recommend visiting PW MILLAR and seeking out Keith and Ryan. Their
dedication and professionalism are unmatched, and I couldn't be happier with my new car. Thank you, Keith and Ryan, for making my car-buying journey not just easy, but truly delightful!
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Myself and my fianc were looking far and wide for an upgrade on our second car when we saw one we liked from here, extremely competitively priced. Living only in South Wales ourselves we went and
had a look. We were dealt with by Derek who was very approachable, friendly and above all not pushy! He gave me the key and said take as long as you need and left us to our own devices. Upon
driving the vehicle it was clear that it was the one for us. The purchase itself was simple, hassle free and quick. A 100 holding deposit was taken on the day and Derek even agreed to have a set
of personalised number plates made up for us. A week later we collected the vehicle and it was in pristine condition inside and out, so much so in fact there is still remnants of polish on the
body work! We are both happy with the vehicle and would definitely recommend this garage to family and friends.This review is a reflection of the sales department and my experience of purchasing a
vehicle, this does not reflect the servicing or garage as I have not had any experiences with them at time of writing. However vehicle is being looked at this week and my initial experience with
the servicing and after sales department has been good.
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I recently bought a used van from PW Millar, Nadeem Safdar was my appointed salesman. He was friendly, knowledgable and was not pushy. He understood that purchasing a vehicle is a big decision he
allowed me space and time to make my own decisions. He was patient with me especially when I wanted to look at every single van. The van I ended up purchasing had a few minor dents I spotted prior
to purchasing it and the team removed/repaired them for me, did a full vehicle health check. Replaced a few components and put a fresh MOT for me.
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Im hoping this review can help some people and that more people speak out against this dodgy company. I bought this car from P W Miller Ford, which they sadly lied and robbed me blind! On the old
MOT, it had a failure for wipers and an advisory for a CV boot clip! I asked them before I bought it to please fix this and was told it was done. When I got there I was told the car was cleaned
and had had a health check. The car inside was full of mould and I still have pictures to prove all this.I was told the road tax on the car was 180 by Derek and Kieth over the phone before
collecting and when I got there they also forgot to inform me the car had no v5. They gave me a v62 form to get a v5 and tax it! When I got to the post office I was told the tax was 570. I was
just fed lie after lie and they took advantage of the fact I travelled across the country to get the car.When I kicked off, Derek denied having said some things and when I asked to speak to a
manager he said there was nothing he could do other than reverse the transaction and give me my money back.I traded in my car which was in mint condition. The car they sold me has already had its
coolant changed and is going in again for a whole new boot and clip! Luckily I purchased warranty!Going back to the wipers I drove halfway down M4 and it started raining and to my surprise, the
left wiper didn't work! Also, I have photos of this!I strongly believe broken wipers are a MOT failure and somehow they gave me a new MOT.I wonder what happens when they investigate your
procedures.If it was not for the fact that my newborn was due in May and that I travelled so far, I would have taken the whole refund!I hope you all get what you deserve!Dont buy from these
wheeler-dealers.
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Fantastic service and great cars. Nadeem has been an excellent help with finding our next family car. When buying a car remotely and just go by pictures and videos you need to have confident in
the garage you are buying from - definitely no issues here at PW Millar - Brilliant all around! Thank you
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Today we picked up our new car. The service we received was excellent,professional and welcoming. Nad explained everything we needed to know about the car and paperwork. We didnt have to wait for
long either about 30-40 mins. We will definitely buy other car from this place. Thank you again Nad.
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Excellent choice of used cars at a very competitive price. The croland we bought was 1500 cheaper than anywhere else for the same year and model.Excellent service from the sales team they were
more focused on being helpful than pushing for a sale. Would highly recommend this garage.
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Having recently bought from a well known used car company, PW Millar have renewed my faith in car sales thankyou. Great service and got what I paid for, a lovely set of new wheels without any
bumps in the road. Thankyou
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I recently purchased a car from P.W Millar and it couldnt have been better. The customer service from start to finish was superb. I personally dealt with Nadeem for majority and he was fantastic
extremely knowledgable and very friendly and polite. I also dealt briefly with Kevin who was also extremely knowledge, understanding, friendly and polite. Nothing was too much. I am very happy
with my car and wouldnt hesitate in recommending this garage to anyone. I will be using this garage for MOTs and services in the future. Thank you all so much!
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Extremely pleased with my recent purchase of a Volkswagon Golf.Having paid 100 deposit to reserve the car, we travelled 122 milesto view the car and found it to be in excellent condition resulting
in me purchasing it without any hesitation whatsoever.Very impressed with the professional service given by Derek Farr and would thoroughly recommend the Company to anyone considering purchasing a
second-hand car in the futureJohn Atkins from Dulverton in West Somerset
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Being so remote (130 miles away) I was worried about purchasing a car for my son through P W Millar, however Nad was great. He ran through all of the vehicle details with me over the phone, sent
me a whole host of images and videos to ensure that I had complete overview of everything before making the trip down. He also ran through everything that would happen on the day. When we arrived
he couldnt have been more helpful, he let us take the car out for a spin and answered all my questions, even arranged my temporary insurance for me. All in all I couldnt have been happier with the
experience, the car is exactly as it was described and I would encourage anyone to use this company, especially Nad. Thanks again for all of your help!
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We were so lucky to find such a beautiful car , Nadeem was so helpful with the purchase . Cannot praise PW Millar LTD enough. If you are surching for your next New car check them out ...thank you
once again
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Found the vehicle on autotrader and was very competitively priced.Enquired through autotrader and Nad called me explaining the purchase process, 100 deposit, no strings attached.Finally dealt with
Derek and the car was booked into the service depot, MOT'd, new tyres, fixed up the car nice and new.Paperwork was very straight forward compared to other major car retailers!Derek was very
helpful and polite, car was sorted in no time. Had time to inspect, test drive etc and drove away happy!
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Excellent car sale experience, I came here knowing that pw millar have been around a long time and their reputation as a good garage is deserved. My BMW X1 was in pristine condition and spot on
the market value. Recommended.
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Bought a Transit Custom from Nadeem at P W Millar, who was extremely helpful, and made it a pleasant experience. The van was very nicely presented, clean and serviced, and ready to go. Great
experience
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Amazing garage from start to finish , sadly My car got written off only four months old , we came across another range rover evoque dynamic lux , reasonable price ! Infact a bargain! . Derek have
been brilliant with us both , what a gentleman ! , very professional and down to earth. We can't thank you enough to have our dream car again . Very helpful and friendly , straight forward garage
to deal with . Massive thanks again! .Daniella and chris :) x
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Buying a car is a minefield Been using Millers for 20 years still reliable, trustworthy car dealership another satisfied customer happy with my new purchase
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Completely satisfied with the work carried out on my vehicle. They did the job for less than the original quote. The work was done quickly and efficiently. I will definitely be returning if I need
anything else done on my car.
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Excellent experience. The car had a little mark on the paintwork.which was sorted for us. Brilliant little car and the staff pleasant and helpful.
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After a day of looking at various Mercedes across South Wales, we finally found one we felt confident and excited to purchase (cash buyer and no part-ex). When we arrived at the dealership, there
was very little parking. A car pulled in front of us, and the driver stared at me and waved his hands. After we parked at the rear of the garage, we headed to a sales desk, as nobody had greeted
or acknowledged us (in contrast to the other polite and courteous dealerships we visited that day).I then realized the angry man from the parking lot was actually an employee of the garage. I
explained I was there to view the Mercedes and asked if he could confirm the cost of the vehicle. Derek (I only knew his name because it was on his desk; he didnt introduce himself) abruptly
responded, "All our prices are on the internet." Taken aback by Derek's attitude, I checked the price on my phone myself. Meanwhile, Derek got up and walked off to the back office without another
word, even though he was not attending to another client.When Derek returned, I asked if we could take the car for a test drive. He responded, "You can, but you'll have to wait as I'm going to be
doing a handover soon." My wife and I waited for 30 minutes without being offered a chair or coffee. While waiting, I overheard a young ginger salesman complain, "FFS, I told them I parked the car
by the pumps. Where the F are they going?" about two people who had obviously purchased a car from the garage.The car was not as advertised online. There was a large rip in the interior, and the
roof lining was sagging. I expressed my disappointment to Derek and asked if these issues would be rectified. He responded, "What do you expect for a 7-year-old car?" After showing him the
interior, he said they might do something, but only if we put down a deposit. I also mentioned the tacky blue light-up center caps and asked if they could be replaced. Derek replied, "They can be
replaced but not by us." During our time with Derek he just seemed really agitated by us and it was a really unpleasant experience, given we had been patient and ignored Dereks attitude.When I
inquired about any flexibility on the price, I was told it was the lowest in the area. I mentioned that the car had been for sale for three weeks and thought there might be room for negotiation.
Derek then explained that the car hadn't sold because someone had put a 250 deposit on it but hadnt collected it yet.If this is the level of service you can expect when purchasing a car from PW
Miller, I cant imagine what their post-sales service is like. I would have zero confidence in buying a car from this garage. Even if you put a deposit on a car, it appears they might still sell it
to someone else. My advice to the public: keep away. My advice for PW Miller: have a serious chat with your staff about customer service or replace them with a click-and-collect service, as the
current staff convinced us not to purchase a car from you.
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A very good experience. Buying a car is never a stress less time but Derek made the whole procedure painless . We definitely would consider buying another car from this company and will recommend
to our friends
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Just popped in air in my flat tyre and the most helpful man just filled up my tyre. Without hesitation, he helped us on our way. Very kind and would recommend and use them for my future services
and car needs. Thank you so much.
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Bought a Kia Rio recently, this was by far the most professional and customer focused garage I have purchased a car from. Will happily recommend them to anyone looking for second hand car. Thanks
very much.
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We had a brilliant experience with Nad up until the day of purchase. The van developed a fault on the way home. We are 3 hours away and had bought a full ford extended warranty for 3 years. We
called the garage the next day and was told to take it to a local garage to be repaired. After repair, we were told the ford warranty doesn't start for 30 days so PW Millar would need to cover the
cost. It took almost 2 weeks to get the van back from the garage that fixed it as noone would pay for the repair. When the van was finally released it was because the Ford warranty paid out as PW
Millar still hadn't paid up. Its now between ford warranty and PW Millar to argue over payment. Very disappointed in the after care from PW Millar.
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Nad found me a car very quickly because he knew exactly what I needed and the whole transaction was quick and efficient. I am delighted with my new car.
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Purchased a car from Nad back in March. Really happy with the purchase and the service received from PW Millar, the car was competitively priced and everything was ready and completed when I was
told it would be. I would certainly recommend PW Millar and Nad when considering a car!
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Really good service. I was kept fully informed including the requirements of vehicle tax etc. the vehicle was as described and the warranty included is a peace of mind. Trustworthy and I would
both use again and recommend to family and friends.Thanks.David.
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Fantastic customer service, Honest information about car condition. I 100% recommend, specially thanks to Keith Dye I appreciate your support.
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Bought a used Hyundai kona electric, was exactly as described on the phone. Helpful and honest sales team, I feel they went the extra mile having the car charged and ready for collection and the
handover process was a joy. Very happy with the car
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Can't faualt the service from this company - as a long distance buyer - all my queries were answered promptly.Be advised to confirm that the vehicle you are buying has all the bells and whistles
it says on the dealers description of the said car - my one and only lesson I learned the hard way.
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Had a really positive experience buying from this garage. I was not pressured or hurried and time taken to discuss my needs. I have had my new car for 2 weeks and absolutely love it. No hiccups
and the car was ready to collect with everything done as agreed. Would not hesitate to deal with them again.
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A straight forward experience. A good deal on the new car and part exchange on the old car. It all made sense and was hassle free.
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Great experience from start to finish. Huge thank you to Derek who was helpful throughout without being pushy and nothing was too much trouble.Communication was good throughout the process and
collecting the car was hassle free as well.
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I recently purchased a car from PW Millar LtdThe entire process was smooth and transparent, with no hidden fees or surprises. I was completely satisfied with my purchase. I highly recommend. Thank
you for providing such exceptional service. Many thanks to You Nadeem for Your help.
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Great service provided by P. W. Millar in Barry, especially by Derek Farr. I was kept updated through the whole process of the purchase and everything was completed quick and easy.
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Would fully recommend, questions were easily answered, no pushing for a sale and fully understood needs.
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Can a car dealership be this good and get consistently glowing reviews? Yes, it can! Polite salesperson who immediately made me feel at home. Vehicle very keenly priced and accurately described in
every respect. An efficient and pleasant transaction carried out with no pressure and no rush whatsoever. If only life in general was like this. Many thanks, and I am delighted with my Toyota CHR.
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Very easy process. Thorough and clear communication throughout. Very happy to recommend
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I had van delivered ,never saw it nad told me good and bad bits , very honest description .So far nothing to complain about delivery guys were great .Well done p w miller .not disappointed at all
.van arrived very clean
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Excellent service and great communication throughout. Our salesman Nad was brilliant.Thank you
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Bought a Vauxhall Mokka from here from a distance.Dealt with Nad who was extremely helpful and informative from start to finish.A professional service I would use again and thoroughly
recommend.Love my new car, thankyou .
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We bought our first EV from PW Millar after finding the car advertised on a web site. Price, service and communication at this very friendly dealership were all amazing. Thanks so much to Elliston
for making our car purchase such a great experience!
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Fantastic service from all at PW Millar Barry, big thank you to Nadeem for helping me choose my first car, couldnt have asked for a more welcoming friendly experience.
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I always have my car serviced at pw millers and it has always been perfect nothing is to much trouble for them
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I would happily recommend P W Millar as a used car dealerKeith Dye made the process of buying a car as painless as possible and was very helpful at every step
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A pleasure to deal with from start to finish. The team were very helpful, especially Ryan who allowed us the time to look at the car in peace and helped through every step of the
process.Collecting the car was hassle free (despite us dropping in a day early, just in case).I have recommended others look there and will be doing so again when the time comes for a new car.
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Last year I bought a second hand car from P W Millar and I had an excellent service and no pressure was put on me to buy the the car. Gentleman who sold the car was Mr Safdar.Today I returned for
MOT and service. The entire experience was excellent.The team are efficient clean and very reasonable in price I also had a video of the mot procedure. I highly recommend this company .
Professional and trustworthy . Angela Gough
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The team were so good and reliable when purchasing my car. I was easily able to put a hold fee down until we arranged a date that suited for me to be able to view and collect the car. The whole
team are really friendly and knowledgeable and really put me at ease throughout the process. Most importantly, I'm really happy with my new purchase. I'm certainly not disappointed.
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So impressed by the service received. Was assisted by Nad for my car purchase and then Keith for the car collection. I was kept informed every step of the way and couldnt be more pleased. Will
continue to purchase my cars in the future from PW Millar Ltd, wouldnt want to go anywhere else. Would highly recommend.
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I recently purchased a car from PW Millar LTD with the fantastic assistance of Derek Farr. His professionalism and extensive knowledge made the entire process a breeze. Derek went above and beyond
to ensure I found the perfect car, and his attention to detail and commitment to customer satisfaction truly set him apart. I highly recommend Derek Farr and PW Millar LTD for anyone in search of
a seamless and enjoyable car-buying experience.
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Remotely bought the vehicle.Super happy with how efficient and easy it was to deal with the sales rep.They are really hands on, gave me heads up and updates from the initial purchase to the
delivery of the vehicle.They also helped me with registering the vehicle and follow up the next day to see if everything went right.Trust worthy company, reliable staffs that actually care.Highly
recommend them
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A great sales experience with Nadeem and we are delighted with our quality, used car. The communication by email was outstanding. Nadeem answered questions and provided information with being
pushy. He also offered extra advice and help throughout the process. It's not the first car we have bought in PW Millar and based on both sales, I highly recommend their cars and sales team
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I had a very bad experience with this dealer, I purchased a car which I later found out had been extensively repaired to a poor standard.I contacted the sales director who initially denied any
knowledge of the repairs and when I took the vehicle back for inspection was initially very defensive but then admitted that they had got the vehicle repaired. He also agreed that it was to a poor
standard but in his opinion was acceptable.He had a very poor attitude and was clearly not prepared to have a meaningful and constructive conversation about the issues.When pressed he offered to
get the car repaired again but unfortunately I did not feel that I could trust him to get the job done properly.He was not prepared to use an accident repair specialist of my choosing where I had
obtained a quote to get the car repaired to an acceptable standard. He also refused to make any offer of compensation to pay towards the repairs so I had to walk away with no resolution.This
dealer clearly feels that after sales service is unimportant and I would definitely not recommend them.This review is a true reflection of my experience and not the rantings of an unreasonable
customer with unrealistic expectations which Im sure the sales director will come back with.I do not wish this to be a war of words but further to my earlier review I feel I need to set the record
straight and to correct inaccuracies in the responders version of events.1. I never at any time said that I expected the car to be in as new condition, just repaired to an acceptable standard.2.
You state that I raised concerns about the rear bumper corner, lower tailgate trim and the front part of the roof whereas in fact it was the whole of the rear bumper, at least half of the tailgate
and a poorly repaired and painted section of the roof. You further state that small cosmetic repairs had been carried out which is a very different view from mine and others who had inspected the
vehicle.3. I had been advised initially that the repairs would cost in the region of 4000 but out of fairness had subsequently obtained a written quote from a reputable accident repair specialist
for 2022 which you declined to even look at.4. I agree that I asked for a refund of 1000 as compensation. At this point I was prepared to cut my losses, purchase another car and move on.5. I agree
that I did not want to book the car in with you again as trust had completely broken down.
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Id been looking for a Seat Ateca 4x4 FR Sport for my wife for while and spotted one online at P W Milker in Barry 600 miles away from home. Derek & Elliston were great People to deal with & the
best price i could find in The UK .. Derek is an absolute gentleman, He made sure the whole handover went smooth when I arrived . If Im honest I was a bit nervous as I bought this car over the
phone then traveled 600 miles to collect it . All went well and my wife is more than happy with her new car. thanks again Guys .
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My wife and I have purchased several cars from PW Millar over the years and they have always been very professional, cordial and honest to deal with. Most recently, we purchased a 3 year old Ford
Focus Titanium that was almost undistinguishable from being brand new in condition on collection. Recommended.
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We were able to drive away with the car we have been looking for. Nadeem helped us sort the car and our part exchange within a week, hassle free. Friendly staff with a good selection of top
quality cars!
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I recently purchased a car from the PW Millar garage. The service was professional and the process was easy. The communication from Nadeem was great and if he wasn't available a colleague was
happy to help. The car was ready on the agreed collection day.
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I have purchased a car from them this month (November 2023). The sales representative Mr Nad was really helpful, explaining all the process in details and answering all of my questions. He is very
professional and also very reliable and warm person. I would highly recommend this company!
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Recently purchased a Ford Grand Tourneo Connect from PW Millar. We were assisted throughout the sales process by Keith who was very knowledgeable and seemed genuine and trustworthy. After having
the vehicle for a week an unforeseen issue reared it's head with the windscreen. Keith organised a courtesy car the same day and handed us over to Elliston, one of the directors who was also
excellent. The issue was fixed promptly and the staff at P W Millar couldn't have done more for us. Very pleased and would highly recommend.
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Would rate this company 0 stars if possible.The 100 reservation fee is a scam. The company is untrustworthy and unreliable. Unless you concede to the pushy salesman for a full purchase of the car
when you are called within 2 days, your 100 payment for a 7 day no frills reservation of the car will be cancelled without notice and in breach of your contract to reserve the car. Do not fall for
it or waste your time!
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I recently bought a car from PW Millar and the service was great. Its the second time Ive made a purchase with them and I wouldnt hesitate to use them again. The staff are all extremely friendly
and helpful. Nad who helped me throughout the whole process was particularly knowledgable and easy to contact from start to finish.The cars are always well presented and if by chance you have any
issues they are more than happy to assist.Great company, staff and cars!
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Phoned in the week to arrange a test drive for a van and was told to simply come up Saturday to test drive it. So went up Saturday, salesman not professional at all, in fact it seems everything
was too much trouble.30mins later after trying to find the key, tried to start it, nothing and parts of the dashboard was on the floor, front of the van was covered in black dirt from pressure
washing close to it I guess. No apologies nothing, maybe if I was buying a new car....Family and ourselves have had cars from there in the past...not now. Absolutely disgusting unproffesional
attitude.We are so both disappointed
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Rude and unprofessional customer service:Few weeks ago I spoke to Ned from sales enquiring about buying a car which is advertised on Autotrader, he kept saying repeatedly if you don't like the
price " you can go somewhere else", asked to be transferred to the Manager, than a lady answers the phone and even she was very rude saying that she's not the manager and disconnects the call.In
short there is no level on professional and friendly customer service skills,Will not recommend.
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We recently reserved and purchased a very competitively priced Jeep Renegade. We dealt with Nadeem who kept us up to date with when the car would be available, once they had run a health check,
mot and service. Although they offer additional extras to the purchase price, they do not push any of it on you and were thoroughly professional from start to finish
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Cannot fault the service given to my father. View car day before new year's eve agreed deal there and then. Taking his current vehicle in part ex.Paperwork received new year's eve.Car collected
following friday.Definitely 5 star service and would highly recommend
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Bought a car from Nadeem. I am loving the vehicle and they were friendly and helpful on the day I went to collect it.
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I bought a bmw grand tourer 2018 M sports . It looks amazing and had bmw full service history on the screen. It was very low mileage.The problem started when the stand warranty expired. Because
every thing looks bang on I did not buy a extended warranty. The car broke down 4 time in space of 6 months. I had to pay repair costs with credit card on top of my car finance . I paid lot of
money for the car. You dont expect to brake down with that price???. Be warned. Take someone professional before you part with your money.
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I bought a practically new Hyundai Kona Hybrid from P W Millar. Such a great car, great price, brilliant sales team.
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We recently bought a car from PW Millar, we had a 2 hour journey to get here but it was worth every minute of the driveThe staff were very helpful, friendly and professional and non pushy like
many other car dealerships.We will not hesitate to purchase another car from here and highly recommend them, many thanks
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Very pleased and impressed by the experience I had with PW Millar and I would definitely go there again to buy a used car. Everyone was extremely helpful, especially Nad the salesman. Each stage
was clearly explained and I never felt rushed or harried into a decision. Extremely pleased with my purchase and I am confident I would not have got the same deal or experience had I gone
somewhere else. Thank you very much! A very happy customer who will definitely recommend you to others.
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Highly recommended. Purchased a vehicle from distance. Dealt with Keith who was extremely professional and attentive throughout the whole process. Definitely a dealer with superb customer service.
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I recently had an excellent service purchasing my new car here. The sales rep, Mike was most helpful, knowledgeable, with his customer service skills second to none. I had been searching many
different establishments to purchase a car, but had awful experiences. I felt pressured into signing up to cars which I couldn't afford, and when I advised of my low budget, I felt they didn't
want to help me, I found the whole experience disappointing. However, having found this garage, my faith has been restored. There was absolutely no hard sell, I felt like I could make my own
informed decision. There are great value cars available and I would not hesitate to recommend this garage. Thank you Mike!
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Bought a new car a month ago and it has been fantastic. I couldnt fault the customer service received by Nadeem. He was very helpful initially, giving us keys for several cars to go and view. We
were also offered a test drive if we wanted. Nadeem took us through all the details very well before we could make an informed decision on purchasing the car. We were also given great advice on
how to get the best value for selling our old car. Highly recommended!
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I purchased my used BMW from PW Millar almost 2 months ago now. Having read all the positive reviews I was so confident I bought the car before I went to the showroom. I live in Devon and the
Salesroom is Wales. I couldnt be happier with my car, 1 teeny niggle I had and Nad had me take the car to my local BMW dealership at no cost to myself. So impressed with the super easy transaction
and service that I will return the next time Im looking for a vehicle.
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We got our used car without seeing it first and it was even better than expected and delivered to our home!! I was really skeptical about buying a car online but P.W. Millar were very professional
and I will not hesitate next time! Thanks for my baby!
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Just purchased my fifth car. I have had excellent help and advice as usual. The salesman this time was Nad and he was a pleasure to deal with. If you want a quality used car I would always
recommend PW Millar.
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After searching online for a car we liked we found one at P W Millar. We visited the showroom upon opening on Monday to view the car and were unwelcomed by Derek who told that the car wasnt in the
showroom at the moment as his manager was using it for his own personal use and told to come back at 11am when the managers shift starts. We thought it was strange for a manager to use a car thats
for sale for his own use but nevertheless as we liked the car we went back at 11 and Derek greeted us on arrival. He gave us the keys and off we went to look at the vehicle.Unfortunately, the
vehicle wasnt cleaned, smelt of smoke and had another 500 miles on the clock along with more damage to the alloys than advertised online. We went back inside to mention these to Derek who straight
off the bat was hostile. He kept saying that this is wear & tear and is to be expected for a car thats 4 years old. Now I do not expect a brand new car when buying pre owned but I do expect the
description/video & images that are advertised online to be consistent with the actual condition of the vehicle upon viewing.He did agree to fix one of the wheels but said the other ones were fine
(even tho werent as advertised) and we could pay 84 for the rest to be fixed if we wished but his attitude was so bad and confrontational I got up and left.Its a shame because we would have bought
the vehicle if he had the right attitude. Dealerships shouldnt be allowed to drive vehicles available for purchase at their own leisure especially when them doing this means mileage increases
significantly and extra damage occurs. At least if they are going to do it then they should be prepared to take accountability for changes in condition.
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Great experience. Stress free. Highly recommend. Nad is top
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In November of 2021 I purchased a Mazda mx5 a 65 plate. The car is excellent, the service from PW Millars was excellent. I have been looking for a Ford Galaxy titanium x for 6 weeks when i saw
exactly what i wanted in their website .Based on previous dealings with them i immediately put a holding deposit on the vehicle, called in to see the car whilst travelling through Wales. Deal
agreed although px was not originally brilliant . Further discussions with Keith at the garage and a very good deal was agreed. Collected car this morning fully serviced as per Ford schedule.
Motd. Couple of minor cosmetic issues dealt with. Excellent service , vehicle cheaper by about 1000 than comparative vehicles on autotrader.Thanks Keith, Derek and Nad
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Great deals highly recommended for prices on the cars but would not recommend for part ex.i got offered 6200 for my car , one I had been to 3 places before that's offered me 7200 to 8000.
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This was my first time with PW Millar but with my good experience of Ford cars in the past, I was hopeful that of the 2 cars I had my eye on, I would be coming home with 1. It was good therefore
that we were left on our own and given space to look over both excellent cars, and had effectively made a decision by the time Nad came over to answer our queries and advise .We found him very
approachable and helpful, as had been everyone I'd spoken with previously on the phone. Everything was done with complete transparency and assurance. My impression of the excellent team at PW
Millar is that they are clearly out to find out what the customer is really looking for, and aim to match the customer with the car. This is how business should be done so I recommend this Company
unreservedly.
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I have bought, from this company, every car I have owned since my first purchase in, perhaps, 1985 or 86. The fact that I am still a customer doesnt need further comment. The whole staff are
extremely helpful and friendly, whether it be in the matter of sales or service, not to mention those who are responsible for the fuel pumps.I have no hesitation in recommending this excellent
company.
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Very happy with my experience. Nad was very professional and friendly while allowing me and my father the freedom to explore the car. Car condition was excellent as described. Wouldn't hesitate to
use them again.
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Purchased a Ford Galaxy 8/4/23 @ 22,700 & travelled from Surrey by train. Car as described and happy with it.But the experience could have been better as after 4 hours travelling to the local
station there was no offer of a help/pick up when I called them on arrival at the local station for as there were no taxis, they simply gave me a taxi phone number and I had to wait a further 30
mins for the taxi. Millars was less than a 5 min drive away.Also no mention beforehand during many conversations that it would not be possible to online tax the car at Millars and that I would
have to go to an open, recommended easy to find post office which subsequently took me over an hour to get to / find. Had I been forwarded I could have prepared.Would I buy again - maybe after a
few years have dulled the experience.
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I recently had my cars first full service done here and all I can say is what a disappointment. I opted for the collect and delivery option of which I ended up having to take my own car to the
garage. The service in itself was faultless (apart from the price) but upon someone delivering my car, the woman made a rude comment to her colleague as it took me longer than 5 seconds to answer
the door. This is completely unacceptable. I was charged 6 for screen wash even though I had already filled it before it went in for its service. The service book hadnt been stamped either, so I
then had to go out of my way to go back in to get the book stamped. Such a shame as this is my closest Ford certified garage. I will not be using again.
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I'm in the process of purchasing a car from P W Millar and am very impressed with the friendliness and service I've received so far. I've dealt mainly with Derek who has been great and has kept me
informed (always phoning when he said he would) about the final preparation of the car ready for pick up in two days time. My overall impression is of competitive prices and excellent service.
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First time buying a car from PW Millar and I have to say it was a very easy experience. Dealt with Nad, who kept us informed throughout the purchase. Very simple transaction, no pressure selling,
just a friendly dealership with nice staff.
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Total scam, I am not a costumer but was contacted by Ford directly since PW claim that I am a costumer.
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I saw the car I wanted at P W Millar but was a bit hesitant as it was miles away but Im glad to have bought my lovely car from them after speaking to Mike. The car was as described and I really
value Mikes honesty. I am so pleased with my purchase, I drove the car back with a smile all the way. Mike made the process of buying my car so painless. I fully recommend P W Millar as customer
service, honesty and a willingness to put the customer first I believe is their motto. They even picked me and my son up from the station. Very pleasant people to do business with. When I walked
in the showroom, Mike was busy dealing with another customer but still found time to welcome me and theres plenty of coffee as well as a petrol station on site. Barry itself is a lovely place to
visit, it is worth the journey. Nothing to fault, I will definitely buy again from P W Millar when my son starts driving.
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Great service and great new car. Nadeem was extremely helpful and gave us all the information we needed to purchase the car. Would recommend.
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Superb service from Nad . Thank you for your help.
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Excellent service received. I purchased my car for export and was very impressed with the level of assistance I received during and after the purchase. The car was exactly as described and every
possible effort was made to assist me with its collection and transport. Particular thanks to the Sales Manager Keith for all his thorough follow-up following the sale. I look forward to dealing
with P W Millar again in the future.
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Spot on service as always. Gareth from service is so helpful, any issue he sorts out whether its warranty or not, identifies issue to be rectified and advised me as soon as he could, Leighton in
parts ordered my items (not in relation to service) efficiently and notified me of eta in a timely manner
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I recently purchased a used car from P W Millar. It was all done online and from expressing an interest in a car on the Sunday evening (online enquiry), I had the car delivered and on my drive
(215 miles away) by Thursday morning! Painless process.My contact was Nad and he was brilliant - really helpful and kept me in touch at all stages of the proccess. He answered all my questions
about the vehicle and completely understood my nervousness about buying a car that I hadn't actually seen in person. He offered to send any additional photos or videos of the car which gave me
increased confidence. The car is an ex Motability one so had a really low mileage, even although the car is 2.5 years old.The bodywork and interior is like new. I am really happy with my car and
it is exactly what we required as a second car.To be honest, I did read a lot of reviews online and there were quite a few negative ones which nearly put me off as I was buying a car remotely.
however, there were equally loads of very postive reviews as well. In the end, I had a further chat with Nad and told him about my worries and after our chat I felt very reassured about the
process and my rights as a distance purchaser.On the whole, probably the easiest car buying experience ever and I believe that I purchased a great car for a competitive price. Very happy and would
recommend - even if you aren't local to the dealership.
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Incredible service by Nadeem. Very knowledgeable and answered all our questions. He's an absolute credit to the company, very professional and provided us with all the information we needed in
making our decision to purchase a vehicle.Thank You
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Really good dealership. Nad was very helpful and kept me up to date with the preparation of my vehicle. Would highly recommend!
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Really pleased with my lovely car and the friendly service I received! . Nothing was too much trouble!
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I cannot recommend the service enough. I've brought two cars from them now and both times they've been amazing.The sales team saved me lots of money and gave me valuable advice which helped me
make the best decision.The service team again were 10 out of 10. Always going out of their way, giving me advice and nothing ever too much trouble.The guys all also respond to anything quickly
which is what you want.Thanks all
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Just purchased my latest car from P W Millar. What a great experience. So easy from beginning to end. Nadeem, whi I dealt with was terrific. Kept me updated and informed throughout the process and
delivered me with exactly the car I wanted. Thank you!!!
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Just picked up my new car a P W Millar. Huge selection of cars at very reasonable prices. First time using this retailer, absolutely fantastic service. No pressure sales, but there to answer
questions. Excellent personal service, from the sales personnel to mechanics nothing was too much trouble. I felt like a true customer. I highly recommend this company.
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Great service from Gareth, he really went out of his way to try and sort an issue out with my car. He spent many hours on it and tried different things to resolve it. I know I would not have had
this level of service in any other garage. Being a female I have had bad experiences with garages in the past but I can honestly say from the initial purchase and after sales care from P W Millar
they have been brilliant, I would definitely use them again. Thanks x
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Following the appalling treatment I received from Ford Evans Halshaw in Cardiff, I found the perfect car at P W Millar. Keith who assisted me was so helpful and took time to talk through a number
of cars I was interested in without any pressure to buy. Despite having to manage a car sale with the the current restrictions, P W Miller were completely professional, ensuring everything was
managed safely. I am extremely happy with my new car and the professionalism of this company particularly Keith so thank you. I have absolutely no hesitation in recommending P W Milan to anyone
looking for a new or used car.
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I bought a second hand car here and from the beginning there was no pressure at all. The opposite in fact, I was allowed all the time I wanted and to test drive the car and still no hassle. Kelvin
was the salesman that sold me the car and he was one of the best car salesmen I've dealt with. Everything I asked to be done to the car was done without question. So much so that I expected
excuses when it came to picking up the car, but it everything was done and more. Kelvin was professional and really friendly and made me and my family feel at ease and even though there were other
customers in the showroom, he made sure we were happy with the sale. The car was very competitively priced too. It's a smaller dealer and I think that makes it a lot more personal. I've since
dealt with the service department too and they were another good representation of this garage, very helpful and professional. All of this has encouraged me to take my car back the 35 miles there
for servicing, passing half a dozen other Ford dealers on the way. No need to ask if I'd recommend them.
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Hugely impressed. Derek Farr answered every question before I needed to ask and gave me a thorough run-through and test of the car for which I had travelled 160 miles to buy. Not only am I
impressed with the professionalism of the sales staff but also the unsung heroes of the workshop who had cleaned and checked it prior to me receiving it. This 19 month old vehicle was flawless -
just like it had come off the production line.Frankly I can think of a few national companies who could do with sending their staff to be trained by P.W. Millar in the art of customer service.
Well done guys!
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The dealership it self is poor.... When we made the 1st phone call it was OK, the sales man gave me some details over the phone and explained that the rear bumper would need some paint work and we
decided to make the trip from South Devon to Wales that day. The car was exactly what we wanted. We arrived and agreed to purchase the car and was happy with the PX deal offered. We also explained
that the mot was up the following week on our car so we needed to finalise and collect the following weekend. The sales man was on annual leave that week but explained we would be look after
anyway. Not the case, I had to call twice as I had no contact from them. Needed to be sure before I travelled again. Got there to collect and had to wait 20 minutes whilst a sales man had his hot
stew at his desk. Wasn't even lunch time. He had no carisma about him. I was so excited as it was the 1st time we had spend a large amount of money on a family car. But he wasn't bothered. I guess
as I want purchasing a new car (it's meant to be a proper dealership)... Anyway, no paint work done. Couldn't even be bothered to replace a missing 2.50 reflector in the drivers door. sticks out
like a sore thumb. Rear wiper was completely worn out. Just got given a 50 voucher for our next purchase.. Which is tactics from 1995. Just wanted good service. The car has been OK.... Had some
rain water leak issues which I've resolved myself as I have since checked the TRUST PILOT reviews and they ring more true. Wouldn't recommend and won't use again.
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Review from Caroline ThomasA great customer experience at PW Millar last week when I went to view a car that I had paid a deposit on. Craig was particularly helpful and very knowledgable.
Absolutely no pressure at all, they make you feel very comfortable and allow you to enjoy a test drive unaccompanied which is very unusual. A great selection of new and used cars, great prices and
an excellent service. Highly recommended!
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Crazy couple of weeks down PW Millar ,Bought one Car off Derek ,All went Smoothly , Two weeks Later back down there ,Wife didn't like the car , Nothing wrong with it ,So then Elliston Steps in to
arrange a Buy back for another one ,On going down ,the Wife changed her mind for another ,He was absolutely amazing no bother to change all the paperwork ,Get the new car ready ,A true
professional , And beautiful M sport BMW ,,, Excellent Garage Highly recommend
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Great prices, excellent communication and as described. What more can one say :)
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Having been searching nationwide for an E Class Mercedes, I was very pleased to find several excellent examples in stock .As I live in Barry to buy locally was a real bonus.The cars were well
presented and keenly priced.From the initial viewing to making the purchase today the sales team were extremely helpful and very professional.Lyndon ,the salesman who handled my purchase was
knowledgeable and nothing was too much trouble., Both my wife and I were most impressed and felt confident that P.W.Millar has a well proven reputation that they obviously work hard to maintain.I
would have no hesitation in buying in the future and would wholeheartedly recommend them based on my experience.
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We had a very smooth and easy purchase and part exchange with Millars. Nad who looked after us and was very efficient and easy to deal with. Felt like we had made a friend in Nad. Really pleased
with the car. Let's hope this a start of a long relationship with buying our family cars from our local car dealership
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Had been searching for a Fiesta with the right spec for my daughter and was really impressed how quickly and efficiently Derek sourced just the right car. Had to travel a fair distance to get
there, but it was absolutely worth it. Lovely car, competitively and fairly priced. No pressure from the staff whatsoever to purchase. The sale process was smooth and effective. This is exactly
what a buyer should experience in purchasing a vehicle. I cannot recommend P W Millar highly enough, they've definitely got it exactly right! Derek makes a decent cup of coffee as well, though
time he ditched the 80s aftershave. When I come to change my own car Derek and P W Millar will be my first port of call. Many thanks, Dr Paul A.
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Wow what an experience well i live in Essex so i am far but for how helpful Nad was he was amazing could not be more helpful went above and beyond. So this was my first time getting a car from a
dealer but everything was done and ready waiting for me to get there but unfortunately Nad was not but like i said he had everything ready for me. But all the staff there so lovely and helpful the
day after Nad called me to see if i was happy with the car and everything was okay.Really just an amazing experience if i ever needed a car again i would most definitely go back and would
recommend to anyone that needs a car because he was so honest about everything and it was just so easy loved it and my car is amazing The hole team fantastic
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We contacted Nad from PW Millar regarding a car they had for sale. He was extremely helpful and totally honest with us about the car. We were travelling from over 100 miles away so needed to be
sure the car was ok. He sent us up to date photos and videos so we had full confidence.On collection day, the car was as described and Nad was friendly, welcoming and we definitely felt relaxed
with no pressure. I would be more than happy purchasing from them again and would definitely recommend Nad to anyone looking for a hassle free buying experience.
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I highly recommend buying your vehicle from PW Millar. I bought my car from them over a month ago. Nad was so helpful and kept me informed every step of the way.I bought the car and they arranged
the delivery of the vehicle. The process was fantastic. No stresses at all. Highly recommended using PW Millar for your next vehicle purchase!!
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After paying a deposit over the phone for a car before seeing it as the description was exactly what I was after. I made the trip to view the car and was so excited! The car was advertised at
13880 so a lot of money! We turned up, the man in the showroom at the desk stared at us whilst we tried to get his attention as we were not there to browse but to actually purchase! We eventually
got the key to look around the said car to find the car in a poor condition.... Rip in interior, what looks like a yellow paint all over the back seats, both wingmirrors had been hit, rear bumper
hit, parcel shelf missing so seats up to disguise this. I was appalled after being told it had been valetted and was ready to drive away.... It had hairs and dirt everywhere and was nowhere near
clean! We eventually got hold of Derek who we were dealing with to say no thanks. He took the key from us said no worries and walked off and said call me later to arrange refund. I tried to
explain why we weren't interested but he couldn't care less and wasn't interested in listening but continued to walk away as if was too busy. Since leaving, the price of the car we viewed has been
increased in price online (probably for the issues so they can drop the price to what it was originally so they don't loose any money but look like you are getting money off). I was disgusted with
the customer service and the state of the car. I would have been embarrassed! Not even interested! Check trust pilot reviews also before using this company as not great at all!
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Purchased a car from Nad at PW Millar and Ive got to say I was extremely happy with the whole process. Professional, quick, no hassle and a really good price. Made buying my new car easy and
stress free. Will definitely use this garage again in the future.
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Bought bmw 525d from them few months ago, 2 weeks later owning and driving vehicle i heard strange loose knocking noise from near my foot so for my peace of mind i booked it into Munich legends (
best bmw specialist in the uk!!!) to than find out front suspension brake reaction arm is soft perished, front suspension lower control arm shock absorber mounting is perished and tech also showed
me under the vehicle and was a big puddle of oil (have proof of this) and they confirmed oil leak from the turbo. All from owning the vehicle for 2 weeks. So called finance company made them aware
of the issue and that there has been a misrepresentation act 1967 and passed it over to the financial motor ombudsman to deal with. I have 2 quotes from 2 different garages confirming the damages
and all garages mentioned that these damages were there before point of sale and been mis sold. There was damage to alloy wheels, rear bumper been sprayed with a cheap whsmith pen few light
scratches all over and salesman said we do not touch body work we sell it as it is (fair enough) but instead of giving me a piece of paper showing me everything green and passed on health of
vehicle please do actual checks before you shoot yourself in your own foot. I have spoken to many specialists and they have confirmed that these damages of suspension and oil damage was there
before!! . A garage P W MILLAR has in house that supposedly checks vehicles over health checks etc etc, but when lifted the vehicle up could not see the clear puddle of oil in 2 different areas?
My 10 year old can notice the puddle of oil. Also called up before and than after complaining and salesman knowing the registration and my name and the issues talking like not interested
communicating with me what so ever and was rude and blunt. When asked who to speak to higher been told the director elliston and to email him. I email him straight away with my details to call me
asap when free, no signs of a call or email!!! also my calls are recorded via call recording app too so i have enough evidence of the damage of the vehicle the communication via p w millar and
full diagnostic health check on the vehicle. I will take this as further as i can. Ps. P w millar before you reply back to me with false information please do not waste yours or my time. Look
forward to rejecting and returning the vehicle back to you guys. Funny how you communicate swiftly with me prior sale but after i seem to see another whole different p w millar.
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I bought a Skoda fabia from this dealership and the process was so stress free, it was really refreshing, especially during the Pandemic. Everything was handled nicely, the car was spotless and
the quality of the overall service was incredible. I even got 10 of fuel to get me on my way with the car when driving it out! Would 100% recommend buying a car from this dealership, everyone in
there is so kind and walk you through step by step!
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As a driving instructor it's important to have a reliable dealership to keep the car on the road. I had my car serviced here today and Gareth on service reception was extremely helpful friendly
and professional.I have used other dealers before and had nowhere near as good service. I would highly recommend PW Millar to anybody needing any car repairs or service.
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We recently purchased a second hand Nissan, as we were travelling from The Midlands we were keen to view and purchase the car on the same day. Lindan was extremely helpful, they serviced the car
within a few days and ensured everything was in place for us to view and collect the car within a few days. Very relaxed, friendly, and helpful. Nothing was too much trouble. A few days in and we
are very pleased with the car. Thank you
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I purchased a Ford fiesta from here. First can I say how easy it was to purchase the car without having a pushy salesman, Richard was the guy who dealt with me and he was magnificent, he gave me
time to view the car and make my mind up. After dealing with a bad trader before hand I was sceptical about buying from a garage. The car had a small problem which was quickly rectified by the
garage covered by warranty and they also supplied me with a nice courtesy car while mine was being repaired. I would highly recommend the garage and Richard as they both are highly classed, thank
you for the easy car shopping experience
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Nadeem was a true gentleman and an honest human being, it was a pleasure to deal with him with my purchase in August. I wish app car salesmen are like him. He is a credit to the team
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I travelled 400 miles on a round trip to purchase a car from this family run business for my daughter. It certainly was a positive purchasing experience. Firstly the vehicle price was the lowest I
could find in the country for a similar vehicle with similar age and mileage. My thanks goes to Elliston for his professionalism and the courteous manner in which he conducted the sale of the
vehicle. My thanks also go to the garage staff and the valeter who serviced and prepared the vehicle so that I could take it that same day without the need to return. I was allowed to test drive
the vehicle alone which I appreciated. There was definitely no pressure by the sales team it was a very relaxed and pleasurable buying experience. The entire team is a credit to the family run
business. I would certainly recommend this company to anyone who is intending to purchase a vehicle. They have a great selection of cars at a reasonable price. Many thanks PW Millar.
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Our experience of purchasing our new car was excellent. Nad was professional, knowledgeable and communicated with us throughout the week. The handover of the car went smoothly and we didnt feel
rushed. I would highly recommend, they have a great selection of quality cars which is worth travelling for.
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Just bought a Ford B Max from this garage. Very pleased with the service I received. The staff were polite, professional and helpful. The car was presented in an immaculate condition, they even
replaced three tyres on the vehicle without being asked despite the fact they were still technically road legal. I was kept informed throughout the buying process when my car would be ready for
collection. Delighted with my new car and would definitely recommend this garage.
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From the start there were no pushy salespeople... we were left to view the cars with no pressure.When we asked for keys the sales executive,Derek,was very helpful but left us alone.It took 3 days
in total to pick up the new car, we were happy with that.Great customer service..would recommend!
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Good customer service and well priced car.We recently purchased a car from here and it was a pleasant experience. We saw an ad on autotrader and came to see the car from the other side of the
country. Our salesman, Nad, made us feel at ease and had all the documents ready for us. He drove us a hard bargain but it was very reasonably priced to start of with. I've been driving the car
now for a few weeks and can't fault it for a second hand car.
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First class honest service from Nadeem. Came down from Falkirk in Scotland to buy my car and it was easy and straightforward. Many thanks to Nad and his team.
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Great no pressure friendly service, we found the car we was looking for online, we had serious doubts as it was almost 400 miles away in South Wales and we are in Scotland. We decided to go for it
after exchanging a few E Mails with Keith Dye in the sales department, we then spoke to Keith and arranged our visit for the following day. It was the best decision we could have made. The car was
(and still is) perfect, the service given by Keith was second to none and nothing was to much trouble, no pressure just great serviceIts a shame PW Millar's are not my local Ford dealership
because if all their departments are as friendly and efficient as car sales then I would have no hesitate in using them
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Absolutely frustrated and disappointed. After believing the hype of the salesman that customer service was their priority, I have just witnessed the most unhelpful and abrupt service possible.
After buying my car 4 weeks ago and explaining that I wanted to transfer my plate asap, I still have not received my log book. I have now been informed that they have only just sent it off as they
send in batches. Great customer service not letting me know, NOT. My bad for being so trusting I guess.Thank you for your response. However you have missed the point. The salesman should have
explained there would be a delay on you sending the documents at point of sale. Just common sense . DVLA were swift which was great.
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Myself and my partner recently bought a used car from PW Millar. The service from the sales staff was excellent and professional throughout. The car needed a few things doing but this was all
sorted by the garage on site before we collected the car. Our previous car was bought through Millars and was always reliable, never let us down. Hopeing this one will be just as good.
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Recently purchased a new Ford Focus from PW Millar. I was able to walk around the forecourt and showroom without any hassle from overbearing Salesman and choose a car at my own leisure. There were
plenty of different makes and models to choose from and after deciding on the focus, Keith the salesman was extremely helpful with great customer service. I asked if the car could be ready within
a couple of days and Paul the sales mechanic who was very efficient sorted this out. This is the 5th car I've purchased from PW Millar over the years and not once have I had a bad experience.
Great experience from a well run business and would definitely recommend. Cheers guys.
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Great customer service when buying a used car at PW Millar. Hassle free from the initial visit to picking up the car. A good range of vehicles and a price to match my budget. Thanks to Nadeem for
making the process as smooth as possible. Would recommend PW Millar to anyone looking for good value for money and friendly service when buying a used car.
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Liased with Derek after seeing the car I'd thought about getting for a while at an achievable price available at PW Millar. Derek couldn't do enough for me. Answered all my questions and queries
about the car and anything that might need some attention before collection. Even managed to sort a worn door seal promptly that was only spotted as I collected the car. Top quality service
without any bother or issue at all. Highly recommended!
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I picked up my new (older) car from Millar's this week and I'm thrilled to bits. The car is perfect for me, within my budget and presented beautifully - totally hassle free purchase with accurate
information presented throughout including when ready for collection. All the paperwork was ready for me when I arrived to collect, thank you Keith - great experience and would use them again .
Happy lady driver .
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Great service and selection of cars. Have bought 5 or 6 cars previously from P W Millar and never had any problems. Any minor issues were sorted out quickly and without fuss, one of the reasons I
come back. Salesman Nad really helpful and relaxed so no pushy hard sales to contend with. Keep up the good work!
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Just bought a used car from P W Millar and what a simple, straightforward experience it was. Kelvin who dealt with my purchase was excellent. I have never found buying a car such an easy and
pleasant experience. No messing about and couldn't do enough to help. Will definitely recommend them and return for future purchases.
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I couldn't be more happier with the service I received from P W Millar. Their customer service is second to none and for the first time I bought a car with confidence and relief. The image I saw
was what I took away on the day. Derek the customer service adviser was very professional right from the beginning to the end. I will highly recommend anything from this company.
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Nad was brilliant - Very Helpful - I bought my wife an ex-mobility car last Saturday & it was just as he said it would be - ImmaculateDespite a 10 hour day (door to Door) to go and collect - Well
worth it - Very happy with our purchase - I will for sure contact the team at P W Millar if and when we want to look at a nearly new replacement car in the future - Oh at the View from the Carpark
was Great too :-)
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I bought a Ford Fiesta on 03/12/17 and was very worried about buying a car unseen over the phone. I needn't have worried. Mike and Nad were both lovely and very helpful and more importantly the
car was as described and when we got home my mechanic friend checked it over and said it was in superb condition and had been better prepared than any car that he'd seen purchased from a
dealership for a long time. Buying this car was effortless. I thoroughly recommend PW Millar and will be back to purchase another car from them for my daughter in a couple of years.
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Just picked up my 2nd new car from PW Millar. Fantastic service and prices. I was regularly updated on the progress and delivery time from Derek. Nothing was too much trouble and he always
answered any questions i had. Would definitely recommend, and will use again. Thanks
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Excellent service overall. Hadnt bought a new car in a while and visited PW Millar - was impressed with sales man Derek who sold us our car. Very professional, not pushy and very accommodating.
Very impressed over all and would highly recommend. Thanks Derek and to all the staff.
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Went in to PW Miller to look at used cars. Asked if I could take a look at one and the salesman Richard got me the keys. Took a look and decided I liked it. My salesman was Richard and I would
highly recommend him. There was not pressure and he made the transaction so smooth and easy.It was a pleasure to do business with him and PW Miller.I would highly recommend this company.
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Poor customer service. Contacted the dealership to get some information regarding a vehicle and was told to put the questions in an email. I then contacted on email and waited 3 weeks for a reply
which said sorry this car has now been reserved for collectionI feel if the service had been better and they took a genuine interest in helping with my quire I could have purchased the car
already.
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Went to have a look at cars was totally undecided on what we wonted due to us wanting more space for pram and children's car seats and not feel cramped. Nadeem come straight out and showed us
around a few cars listened to all the thing we where looking for and let us try a few out by putting the seats and pram in and then we come back the seconed day to test drive and was happy with
our choose. Nadeem give us all the information we needed and helped us from start to finish and drove our new car away the following week and was extremely happy with the service we got. Thank you
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Just purchased a new car from PW Millar and I am very happy with the service provided. Derek Farr dealt with our purchase and he was extremely helpful and efficent cannot fault the service or the
garage. From viewing to purchase to driving away was an ease 5 Star garage.
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Purchased my Ford Kuga a few days ago. Car in brilliant condition. Salesmen very helpful with even a very friendly dog! Served personally by Mike who went above and beyond. Everything explained
very well and purchased my car with all questions answered.One bad point I would have appreciated the usb port been checked and in full working order before purchase but have offered to sort it
out, apart from that everything went as smooth as can be. Would visit there again. Cheers Mike.
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My experience. Engine light on at test drive not fixed when picked new car up. Given a rubbish 15 plate corsa. Boss can't add up refundgive me 8k more then should of. Would I recommend 50/50 see
what you think. Not all there cars can be bad. Ps no need to reply to this review ta
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Great service when purchasing a new car from P W Millar. Nadeem was a true professional, helpful with clear communication. Highly recommend to friends and family and would certainly return in a
couple of years for the next upgrade. Thanks again Nad, Sully family.
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I bought a 2020 Mercedes A class with 1400 miles. Unfortunately I couldnt view it due to the lockdown in Wales but I was assured that the car was 100%. Like me you probably ask what could possibly
be wrong with a car of that age with those miles. I collected the car at Bristol airport after quick visual inspection I headed off to the ferry at Cairnryan. When I got the car home I found a
budget tyre fitted on one wheel. I also found damage to a wheel arch and the bonnet. Thankfully the dealer agreed to pay 113 to have it replaced. I have now had to pay to have the wheel arch and
bonnet repaired. Turns out its probably not the first time the car has had a bit of paint work. Not really what youd expect of a car of this age. I find it very strange a dealership would miss all
these faults. From what was initially a very pleasant and exciting purchase I have now been left feeling extremely deflated and disappointed after parting with nearly 22000. My advice to anyone
purchasing a car at this dealership is please inspect the car yourself before buying
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Elliot was a great sales man, not pushy at all which is a good trade to have in the industry. Elliot helped me buy my first can, he explained everything in detail and everything I needed to know.
He was very helpful, thank you also to Nadeem for being helpful when test driving and looking at the car. Great place, highly recommend.
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Bought a nissan qashqai from here after visiting many other places with pushy car salesmen. Not here. We were left to look ourselves,test drive alone and they didn't try to sell 'added extras'.
All staff very friendly and Lyndon was great. Gareth in the garage was fantastic at his job and so polite and helpful. A very good experience. Definitely recommend.
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I have been going to PW MILLAR for my car servicing literally for a number of decades. In fact my car was serviced there only yesterday.The staff are always extremely professional, skilled and
courteous. Whatever the problems I might present for remedy they go the extra mile to do all they can to resolve it. Another key factor is the use of a courtesy car which is essential as I live
miles from the garage. You Might well get a cheaper price elsewhere for such work but I would still highly recommend them. 5 stars PW MILLAR!
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Unfortunately my daughters experience of buying a second hand car didnt end wellAfter the initial test drive all seemed well with a couple of issues highlighted.We agreed to buy the car subject to
the items being done and full safety check and service.Car took a bit longer to get ready as brake parts were needed but that was no issue.On picking up the car it became increasingly obvious
there was something wrong with the clutch and it wouldnt go into first gear .We phoned garage and they said bring car back and mechanic would look at it on Monday.After looking at car told nothing
wrong with car and my daughter was probably trying to put car into reverse! She drives a car from the same manufacturer and knows how the gears work.No offer to repair car as " Nothing wrong" and
given money back.Lost out on 1 months car tax and half a tank of petrol as car was empty on picking upThe car is now back advertised, presumably repaired, at 300 more than we purchased it for!
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Its always quite stressful when buying a used car but have to be honest I got a 2015 Ford Focus with really low mileage at a great price. Few little niggles with the parcel shelf which was
replaced with new and sunglasses holder that was a bit sticky but got given a brand new unit in case it failed in the future. Got an additional key sorted at no charge which can be a big expense
these days. The car was well presented when I picked it up and Nad took the time to go through the operation. Got half a tank of petrol too which is a first for me on a used car. I have
manufacturers warranty until March and plan to take out an extended warranty so hopefully any problems I can rely on P.W.Millar to give me good after sales service if I need it.
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I was looking for my first car to help me learn to drive and particularly wanted a Ford Fiesta due to the positive reviews, attractive looks and reasonable running costs. I searched auto trader
and saw the one with P W Millar in Barry which I was instantly drawn to, however due to location I thought I would go and see a couple of models in my local area. I was a bit disappointed with
these as I felt they were over priced when compared to the one Millar offered which had the higher power output, higher trim level, reasonable mileage and the best colour, all at a more
competitive price point.We made contact with Millar and paid a deposit for them to hold the car for us as they understood that being in Dorset we were unable to get up to them for a few days due
to other commitments. This worked out well as it allowed them time to fully service, mot and prep the car for us. I arranged for my father to go up on the Friday night by train as we agreed he
would test drive the car on the Saturday. On Saturday morning, Nad from Millars collected him from the hotel and took him to the showroom. They were very welcoming and knowledgeable about the car,
its history and the full ford warranty which we opted for. The car was exactly as described and the deal was done, they even provided my father with a map for the return leg of the journey.This
was customer service of a level rarely seen today and although I didn't meet them in person I would highly recommend the team at Millar's to anybody. Thoroughly enjoying learning in my new Fiesta,
Thank you!
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Very helpful and unpressurised service, we drove all the way from Cornwall as they had exactly the car we wanted, Nadeem our sales advisor pulled out all the stops so the car was available to
drive away the same day. We are delighted with are purchase and very competitively priced.
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Really good friendly service, bought my car without having seen it first but it was exactly as described when I went to collect it. The garage was very helpful and sorted out road tax for me in
advance. Much appreciated and the car is fab
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Great service. Went to look at a used car , salesman- Nadeem ( Naz), was knowledgeable, helpful, and non pressuring. agreed to deal with the few minor niggles with the car , including a new tyre,
and re service and mot the vehicle. I bought the car and arranged to collect in just 3 days and required picking up from train station to do so. All arranged without any issue. Naz explained all
the new gadgets and set up of the car, even set up my phone to the system. I live some way - an hour and 1/2's drive from Barry and drove the car home. One small problem came to light on that
drive home, beyond a point where I could turn around and go back- the tyre pressure sensor monitoring system activated. The next day was a Sunday but managed to get a tyre centre to look at it- it
was the replaced tyre pressure sensor that was leaking, not the tyre. Turns out my car had been at the dealership for some time with little use so some parts have deteriorated over that time.I
contacted the dealership on the Monday as didn't feel I should have to use my warranty for this as it went wrong on day of collection and was too far to go back for a 15 minute fix. The manager-
Keith was very helpful and they agreed to refund the cost of the repair . So overall a great service and fixed the one small problem swiftly, without fuss and I can get on enjoying my new (to me)
car.Unfortunately , as my car had been virtually stationary other small niggles like non functioning boot space interior lights not working have now become apparent.
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So happy with my new Mobility car. I ordered a Ford Kuga STline with Nadeem. I new there would be a wait for it to be built and shipped. Nadeem was fantastic, kept me updated constantly. Lots of
free coffee too. The overall experience was fabulous. I will definitely be ordering my next car from P.W.Millar. Thank you.
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Yes very pleased with the car .would recommend PW Millar ltd
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Many thanks, Gareth, Geoff, and Layton. The car went in for new clutch yesterday, scheduled for completion by tomorrow afternoon. But the job was done over a day early. Excellent and friendly
service, as I have come to expect during the past five or six years you have been looking after our car.
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Wow wow and then again wow!!!!!Picked up my 2nd SLK in 2 years from Keith this afternoon.Amazing service, great prices PW Millar as a dealership are awesome but i have to say the jewel in their
crown without a doubt is Keith their sales manager.hes courteous charming polite funny a perfect gentleman and oh so efficient. what score would i give him out of 10. well that's hard because ide
score him totally 12 out of 10.one very happy lady driving back to Carmarthen from Barry.Everyone no matter how far you have you have to travel please please go to PW Millar.I saved 10,000 on both
of my SLK's from this great guy compared to purchasing from a Merc dealer. save yourself loads of money and visit this dealership but ask for KEITH!!!!awesome thank you.
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I recently bought a car from PW Millar through click and collect and found it a very easy process. Nad was accommodating and made the process seamless. Very satisfied with the car and the service.
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Bought a new car few days before Christmas and it's been great had a few manufacture fault which I couldnt fault the customer service help I received from Nadeem he's been very helpful from the
beginning of me signing for the car and helping me with repairs and directing me to the right channel to get my car sorted as this is my first car.Very satisfied and highly recommended!
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I have been taking my own and my wife's car to Millars for 5 years now for MOT's and repairs. The team couldn't be more helpful and friendly. I know as much about the working parts of the car as I
know about nuclear physics, but the staff always take the time to explain what is wrong and I can trust them to always give me a fair price. Cheers lads!
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I bought a New Car from PW MillerNad and the Team were extremely helpful through the whole process.Always willing to help.Great Sales Representative , Great Solution , Service and TeamDominic
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Just traded in my old Citroen C3 for a newer used one. Great service from Derek Farr, the whole process was very straight forward. Good price for a quality car which was just what I was looking
for, and no hassle or hard sell! Thanks.
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So angry! Contacted this dealer through the Autotrader (yesterday Sunday) and a gent rang me to discuss my part-ex. The figure he gave me was low and he said hed speak to his sales manager this
morning (Monday) and get back to me, as I was seriously interested in the car but traveling a long way. Waited all day today and heard nothing so Ive just rung them and a salesman found my
paperwork and told me the gent I spoke to isnt in today! He went through all of the questions Id already answered yesterday and gave me the same valuation as yesterday. I explained what the
salesman yesterday had said and why I was ringing. You know what, buy a car from somewhere that does what they say theyre going to do, rather than this bunch of clowns! Ill take my business
elsewhere!
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We viewed the wide selection of cars online and visited to see them in person. Great no pressure help and advice was given, the car was serviced and detailed before we picked it up and a quick
turn around from agreeing to buy and pick up. Just what we needed!
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Amazing company brilliant service Derek was fantastic with helping my find the perfect car for my family and within my budget! Highly recommend will be using them again!
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Knowledgeable staff helped me to select a car best suited to my needs. Friendly, helpful & patient (I'm a bit of a technophobe). I would definitely recommend this garage.
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Bought a BMW, superb price, got the car earlier than expected!Really helpful staff and all round easy process.Highly recommend!
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Dealt with Derek in PW Millar, buying a Ford Kuga. Made the experience seamless and stress free. Quality car and quality service. Thank you.
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